Accessibility Statement

This accessibility statement applies to nwkcp.org, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact Stephanie Johnson at 07714920321 or Stephanie.Johnson@kent.gov.uk if you have an accessibility query including:

If you are experiencing issues with accessing information or using the website
If you find an accessibility problem not listed on this statement
If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

Email: alternativeformats@kent.gov.uk
Call: 03000 421 553.

An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

[This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.]

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact Stephanie Johnson at 07714920321 or Stephanie.Johnson@kent.gov.uk

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

Non-text Content

Some images do not have alt text.
(WCAG 1.1.1)
We are working to fix this issue across the site by end of 2022.

Info and Relationships
Some pages do not have a logical structure
(WCAG 1.3.1)
We are working with our developer to fix this issue as soon as possible.

Meaning Sequence
Content is not presented in a meaningful order when CSS styling is disabled.
(WCAG 1.3.2)
We are working with our developer to fix this issue as soon as possible.

Contrast (Minimum)
Some text does not have a contrast ratio of at least 4.5:1
(WCAG 1.4.3)
We are working with our developer to fix this issue as soon as possible.

Reflow
Some functionality is lost when the viewport width is reduced to 320 pixels wide.
(WCAG 1.4.10)
We are working with our developer to fix this issue as soon as possible.

Non-text Contrast
Some non-text contrast ratio of some buttons is below a 3:1 contrast ratio.
(WCAG 1.4.11)
We are working with our developer to fix this issue as soon as possible.

Keyboard
Not all content is operable through a keyboard only.
(WCAG 2.1.1)
We are working with our developer to fix this issue as soon as possible.

Focus Order
Focus order of some elements are not the same as visible order.
(WCAG 2.4.3)
We are working with our developer to fix this issue as soon as possible.

Link Purpose (In Context)
Not all links have a clear purpose.
(WCAG 2.4.4)
We are working to fix this issue across the site by end of 2022.

Focus Visible
Some elements do not have a clear focus indicator.
(WCAG 2.4.7)
We are working with our developer to fix this issue as soon as possible.

Parsing
Some parsing errors are present.
(WCAG 4.1.1)
We are working with our developer to fix this issue as soon as possible.

Name, Role, Value
Not all elements have a name, role, or value.
(WCAG 4.1.2)
We are working with our developer to fix this issue as soon as possible.

Disproportionate burden

[Not applicable.]

Content that’s not within the scope of the accessibility regulations

[Not applicable.]

3^rd Party content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3^rd party to improve its accessibility. This may include:

Links to non-KCC websites
Content/functionality on our website
Content hosted on other websites, such as social media sites.

Preparation of this accessibility statement

This statement was prepared on 02/09/2020. It was last reviewed on 01/10/2020.

This website was last tested on 11/09/2020. The test was carried out by Kent County Council.