Accessibility Statement

NWKCP Accessibility Statement

This accessibility statement applies to nwkcp.org, run by Kent County Council.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact Stephanie Johnson if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website
  • If you find an accessibility problem not listed on this statement
  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need and arrange a translation or interpreting service for you.

We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Kent County Council is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below.

Accessibility Statement not up to date. It should comply with version WCAG 2.2 AA but currently complies with version WCAG 2.1 AA. Accessibility statement has now been updated to correct version 07/01/2025

Search button not fit for purpose. It doesn’t perform any action when clicked. It also doesn’t have any accessible text associated with it. Also button not fully visible in Edge. Search button has been removed from website 08/01/2025

8 pictures on the Home page don’t have accessibility text associated with them. Alt text has been added 21/03/2025

Focus is not always visible and sometimes difficult to spot when using the keyboard to navigate. Focus has been set across website 21/03/2025

Multiple images don’t have an alt-text visible. Alt text has been added to images 21/03/2025

“Click to go back” doesn’t work on either Edge or Chrome Issue could not be found to be fixed 21/03/2025

Links aren’t named and appear as a whole URL and as a result all characters are read by the screen read. All links have now be corrected to show a name rather than a whole URL 13/11/2024

“Share this page” not implemented but appears on the website. Share text removed from website 21/03/2025

Contrast not good enough for each link (4.34:1).  Contrast colour has been darkened 21/03/2025

Incorrect image orientation, turned by 90° Image appears to be correct orientation when viewed on edge browser. Checked 13/11/2024 and again on 07/01/2025

Missing first level heading Changed <h2 class=”page-title”> to <h1>  21/03/2025

Element “search button” should not be focusable within the subtree of an element with an ‘aria-hidden’ attribute with value ‘true’ Removed search button 13/11/2024

Like Us on Facebook’ doesn’t inform in advance the user if the input action will open a new window or change their context. Added (“opens in a new window”) to title attributes 21/03/2025

Video is exempt from needing captions or a transcript as it was published before 23th Sept 2020. According to report no action needed.

Underlines almost universally indicates linked text. Underlines have been removed from text where links are not present 13/11/2024

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against Web Content Accessibility Guidelines version 2.2 .

If you find something that does not work that we missed, remember to contact Stephanie Johnson.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Images, Video and Media

Issues have now been fixed.

Website Design and Interaction

Issues have now been fixed.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.

Documents and PDFs

The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services.

We will be ensuring that any newly published content is accessible and are working to either fix accessibility issues with existing documents that have been published since 23rd September 2018 or provide an accessible alternative.

Videos

The accessibility regulations do not apply to video content published before 23rd September 2020. All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-KCC websites.
  • Content or functionality on our website that we do not control, develop, or fund.
  • Content hosted on other websites, such as social media sites.

Some of our 3rd party partners publish their own accessibility statements:

Preparation of this accessibility statement

This statement was prepared on 13/11/2024. It was last reviewed on 28/03/2025

This website was last tested on 19/07/2024. The test was carried out by Kent County Council.